Reservations are strongly suggested, as our team schedules fill quickly. Walk-ins are also accepted and appointment times will be filled if available, on a first-come, first served basis.
As with the reservation of a hotel room or a spa appointment, if you aren’t able to arrive for your appointment, the time goes unused, people lose income, and we may require pre-payment for future visits. Please help us avoid this by reserving time you know you can keep. Of course, we know “life happens”, (it happens to us too) so please call us as soon as you know there’s an issue.
We accept cash, MasterCard, Visa, American Express, Discover and Sky Salon gift cards as payment for all products and services. We regret that we are not accepting personal checks.
Gratuities are a sign of a satisfied guest. They are never expected, but are always appreciated. We provide individual gratuity envelopes at the front desk for your cash or personal check, made out directly to the provider of the service.
We are happy to reserve an appointment time just for you, we kindly ask for 24-hours notice of cancellation for your Sky Salon appointment.
We are unable to book, change, or cancel appointments via email. We do maintain a wait list and we will make every effort to fill the appointment time.
The second no-show will result in pre-payment becoming necessary for future appointments
Please note that we want to treat our guests to the full experience; however arriving late may make this difficult. We will do what we can, but latecomers will incur the full fee for shortened treatments.
In order for us to maintain a calm and relaxing atmosphere, we respectfully request you turn off or set your cell phone on vibrate when entering the service areas. Please understand that a ringing cell phone during a service is a distraction from our work, which is providing you with a wonderful service!
Children and Pets
We welcome children with appointments, but otherwise they are not allowed in the styling and treatment areas. Our goal is to keep your children safe from harm and give you the attention and focus you deserve, as well as allowing you and our other guests to relax and enjoy your visit.
We love pets, but health codes require us to ask that you please leave them at home.
We recommend that you leave valuables at home and wear clothing that you are comfortable changing in and out of for your appointment. We provide guest robes for your comfort, and they are laundered after each wearing, however Sky Salon cannot be responsible for any damage to clothing not removed during their use, or for any missing or damaged valuables.
Our goal is to make you happy. If anything you pay for doesn’t meet your expectations, please call and allow us the opportunity to make it right.
We sincerely hope you are extremely satisfied with any service or products you received or purchased. If this is not the case, please contact our manager who will make every effort to satisfy you.
For services, contact us within 7 days, and we will go the extra mile to make adjustments.
For retail items, we will happily give you store credit or exchange it within 30 days of purchase, with receipt. The only exceptions are make-up, jewelry, flat or curling irons, hairbrushes, sale items, and Personal Blends.
Our highly skilled professionals are well trained in client safety and comfort and take the utmost care in providing you with the best experience. We thank you in advance for allowing us the privilege of taking care of you.
We regret that we are not able to give refunds for gift cards.